We’re Here to Help

To start playing Plinko game or any other genre is worthwhile using a proven platform. Among such 1win is a casino that offers convenient assistance at all stages. If there are any questions, they are quickly resolved thanks to 1win online support.

How to contact customer support?

The customer team consists of a certain number of trained managers. They will qualitatively advise you on any questions related to the casino. To do this, you need to determine what your problem is and contact the managers by choosing the appropriate method of communication. For convenience, there are several of them to choose from.

Phone communication

On the official website, you can find a phone number that you can call at any time. Here are a few features of this method:

1. You will be answered on a first-come, first-served basis, and the waiting time depends on whether you call during rush hour or not.
2. It is important to consider the languages available, so this method is suitable for those who are willing to communicate in English.

This method is suitable for those who are willing to hang on the line and wait.

Email support

Many players choose to communicate via email. This option is characterized by:

1. By connecting notifications in your email, you will immediately see that managers have sent a response.
2. Response time may take up to 2 business days. If you have a non-urgent question, feel free to choose this method of contact.

If you use email regularly, this may be the most convenient option for communication.

Live chat on the 1win official site or mobile app

Live chat is the most popular way to contact managers. Among its advantages:

1. Quick Response. You won't have to wait long for feedback.
2. You can write your question without leaving the casino.
3. You only need to fill out basic information to send a message.

If you have an urgent question, contact support via live chat.

How will the support team provide feedback?

The support service works qualitatively, so users give it high marks. The steps of their actions are as follows:

1. Managers review your problem and ask additional questions if needed.
2. They advise the user and propose a solution to the problem.
3. The user solves the problem and can then continue the game process.

Support tries to respond as soon as possible, so please be patient.

Communication through the social networks

In addition to email, mobile, and live chat, you can ask questions via social media:

• 1win channel on Telegram - @1win;
• 1Win's WhatsApp number - 8(800)301 77 89;
• Instagram - @1win_en;
• Facebook - @English1win;
• Twitter - @1winPro.

Choose the social network you are comfortable with, subscribe, and get more useful information. Besides, you can get additional bonuses for subscribing to Telegram.

Types of problems the customer team can help you with

If you play Plinko and there are problems, the support team will deal with them. They can be technical, for example, if there is a temporary malfunction. They happen very rarely and in such cases, you just need to wait a bit.

Players may be confused with the modes, bets, or wagering bonuses in the game. In this case, fill in the form and the manager will explain all the nuances to you. Keep in mind that some restrictions may be because you have not been verified. Go through this step so that you are not limited in what you can do.

Frequently Asked Questions